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Are your products safe? Do they contain any harmful chemicals?
Our products are free from toxic components such as dyes and harmful chemicals. We prioritize the safety and well-being of our customers by ensuring our products meet stringent quality standards.
Delivery
What is the processing time for orders?
Orders typically take 2 to 5 business days to process before they are shipped. For detailed information on shipping, please refer to our Shipping Policy.
Do you offer same-day delivery?
No, we do not offer same-day dispatch. Each order undergoes a processing period of 2-5 days before it is shipped.
How will I know if my order has been shipped?
You will receive an email with a tracking number once your order has been shipped. This email will contain all the necessary details regarding your transaction.
What should I do if my shipment is returned?
If your shipment is returned, you may arrange for re-delivery with the courier service at an additional cost.
I entered the wrong address.
Unfortunately, we are unable to modify shipping addresses once orders have been placed. We recommend contacting the courier service to provide the correct address upon delivery, especially if it is within the same city.
Is there free delivery available?
Currently, we do not offer free delivery, but we may consider this option in the future.
Order Management
Can I cancel my order after it has been placed?
Cancellation requests are considered on a case-by-case basis. Please ensure your decision before proceeding with payment.
Can I make changes to my order after it has been placed?
Once an order is placed, modifications such as cancellation, additions, or deletions cannot be accommodated as orders are processed promptly after checkout.
My order has not been shipped after 5 days.
We apologize for any inconvenience caused. Please reach out to us at support@fairieslandcosmetics.com, and we will gladly assist you.
Damaged or Lost Items
What if I receive my order broken?
We take utmost care in packaging our products to prevent damage during transit. However, in the unlikely event of receiving a damaged item, please contact us for assistance. Check Refund & Return Policy.
My order was stolen or lost.
Unfortunately, we are not liable for stolen or lost items once they have been dispatched.
Taxes
Please note that local taxes and customs duties may apply based on your location. Customers are responsible for these charges, which may vary depending on the country of import.
Stay Updated
How can I stay informed about your future launches?
Follow us on Instagram @fairieslandcosmetics to stay updated on our latest product launches and announcements.
Notice
Please be aware that FAIRIES LAND COSMETICS products are exclusively available on www.FAIRIESLANDCOSMETICS.com. If you encounter our products on any other website, please contact us at support@fairieslandcosmetics.com.